Team Cases
750
▲ 14.5% vs last week
Field Operations Overview
Real-time visibility into leak response, locate requests, and SLA performance — every figure scoped to your team's queues.
Sep 10 – Sep 16, 2026
Team Open Cases
305
▲ 9.8% vs last week
Team Open Tasks
767
▲ 17.2% vs last week
Team SLA Compliance
93.2%
▲ 4.3% vs last week
Team SLA Breached
51
▼ 8.7% vs last week
Avg Resolution
2d 2h
▼ 6.4% vs last week
SLA Risk
Breaching soon
CASE-2026-2157A. Cole3h left
CASE-2026-2158A. Cole5h left
CASE-2026-2159Danielle Brooks7h left
Stalled 5+ days
CASE-2026-2160Stalled
waiting on other team
Owner: Luis Hernandez
CASE-2026-2161Stalled
duplicate
Owner: David Okafor
CASE-2026-2162Stalled
awaiting locate response
Owner: A. Cole
Case Distribution by Status
750Team cases
Resolved223 · 30%
Closed222 · 30%
In Progress199 · 27%
New83 · 11%
Waiting15 · 2%
Review8 · 1%
Task Distribution by Queue
Grade 2 Leak Follow-up205
Dig-In Incidents165
Emergency Dispatch160
811 Locate Requests136
Grade 1 Leak Response101
Work Queue Overview
| Queue | Type | Open | Overdue | SLA | Trend | |
|---|---|---|---|---|---|---|
| Grade 2 Leak Follow-up | GAS LEAK | 205 | 14 | 93.1% | ||
| Dig-In Incidents | DIG IN | 165 | 12 | 92.0% | ||
| Emergency Dispatch | GAS LEAK | 160 | 10 | 95.1% |
Showing 1 to 3 of 5
1
SLA Performance
93.2%
SLA Compliance
●Met693●Breached51●At risk6
Queue Workload
Top SLA Breaches
| Queue | Type | Open | Overdue | SLA | |
|---|---|---|---|---|---|
| Grade 2 Leak Follow-up | GAS LEAK | 205 | 14 | 93.1% | |
| Dig-In Incidents | DIG IN | 165 | 12 | 92.0% | |
| Emergency Dispatch | GAS LEAK | 160 | 10 | 95.1% |
Showing 1 to 3 of 5
1
Automation & Efficiency
Open Tasks767
SLA Compliance93.2%
Avg Resolution2d 2h