Open Tasks
1,096
▲ 17.2% vs last week
Work Queues
Live task volumes, wait times, and SLA health across utility operations.
Sep 10 – Sep 16, 2026
Overdue Tasks
93
▼ 8.7% vs last week
High Priority
142
▲ 4.3% vs last week
Healthy Queues
4 / 10
▲ 4.3% vs last week
Queue Performance
| Queue | Task Type | Total | Open | Overdue | High Priority | Avg Wait | SLA | Trend | |
|---|---|---|---|---|---|---|---|---|---|
| Grade 2 Leak Follow-up | GAS LEAK | 530 | 205 | 14 | 17 | 44 min | 93.1% | ||
| Dig-In Incidents | DIG IN | 390 | 165 | 12 | 13 | 37 min | 92.0% | ||
| Emergency Dispatch | GAS LEAK | 530 | 160 | 10 | 14 | 12 min | 95.1% | ||
| Billing Disputes | BILLING | 390 | 137 | 11 | 14 | 126 min | 88.0% | ||
| 811 Locate Requests | DIG IN | 390 | 136 | 9 | 13 | 62 min | 94.0% | ||
| Grade 1 Leak Response | GAS LEAK | 109 | 101 | 6 | 9 | 18 min | 85.7% | ||
| Compliance Review | Mixed | 105 | 59 | 5 | 18 | 71 min | 91.9% | ||
| Meter Access | SERVICE ORDER | 130 | 50 | 4 | 5 | 97 min | 92.0% |
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Tasks by Task Type
1,096Open tasks
GAS LEAK466 · 47%
DIG IN301 · 30%
BILLING137 · 14%
SERVICE ORDER88 · 9%
Queue Health
Escalations78.6%
Grade 1 Leak Response85.7%
Billing Disputes88.0%
Compliance Review91.9%
Dig-In Incidents92.0%